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Emma Stapleton

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With more than 10 years’ experience leading teams in retail contact centers, Emma Stapleton has honed her skills in leadership, communications, and strategy, through both digital and people transformations. She is currently Head of Customer Support at MECCA Brands and is passionate about helping her team to thrive, and delivering innovation through world-first customer experiences.

Emma has personal experience with both ADHD and a chronic autoimmune condition, and brings this unique perspective to her roles and her creative writing. In 2023 she attended summer school at Oxford, studying Global Business Management & Finance, graduating Valedictorian of her class. She credits the resources and support of Writers Victoria, in particular the Live Write sessions, with reigniting her love of writing and is currently working on her first novel.

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