Lunchtime Bites: Empathetic Interviewing

A portrait of Amy Maddison
27 March 2020 - 12:00 to 1:00 PM
Amy Maddison
Lead your interviewing with empathy, and you will uncover some of the greatest stories ever told. Join Amy as she shares strategies, skills and techniques that have assisted her in her own work; a writing journey of hearing stories from all perspectives of the healthcare experience. This course is ideal for anyone interested in leveraging new interviewing skills to transform the stories they tell, while also respecting the needs of the interviewee.

You will learn:

  • Strategies and techniques for effective empathetic interviewing
  • Practical examples from a healthcare perspective on the need for sensitive and empathetic interviewing.
  • How to integrate person-centered designed into your interviews as well as the importance of self-awareness
  • Approaches to enable you to better understand another’s thoughts, feelings and behavioral responses
  • Interview tips, and the importance of asking the right questions the right ways.

About Amy Maddison

Passionate about storytelling, kindness and person-centered design, Amy founded her company String Words to provide workshops and storytelling services for health and aged care organizations. Collecting stories from residents, patients, families and staff, Amy uses these stories to assist services with educational and cultural change. Amy’s company has worked with Monash Health, Monash University, Hush Foundation, Gathering of Kindness, and Estia Health. Qualified in Theatre and Communications, Education and Counselling (Conferral 2019), Amy also works casually in research at a well-known university.


Registration fee
Members $ 0.00
Non-members $ 25.00

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